IS Eden

All jewellery is made out of implant grade ASTM F-136 Titanium, Niobium or 14-18kt solid gold.

Shipping

Shipping within United Kingdom will be done via Royal Mail 1st Class Signed For.Within UK 1st Class Signed takes up to 2-3 working days, Special Guarantee 1st Class takes 1-2 working days.Orders will be processed within 24 hours of order Monday - Friday. Orders made after 5pm on a Friday and on Saturdays or Sundays will be processed the following Monday. I do not ship on Bank Holidays. If a package goes missing, or the Royal Mail damages the jewellery, investigation will be open with them to get a solution and depending on the piece of jewellery there will be a replacement straight away, if it's a custom piece will have to wait for solution to be solved and then contact manufacturer on what to do next. Please contact me if you have any issues or questions.

Returns

No return on all sales - once jewellery has been processed and left the premises it's out of my hands, any shipping issues you will need to contact me and i will investigate with Royal Mail.No return on all sales - All sales are non returnable unless the item is faulty or there is a rare manufacturing defect (all items are carefully checked by me before sending) - if this happens you must contact me via email chloevictoriapiercer@gmail.com within seven days of receipt. Do not return the item until i have confirmed for you to do so. This does not cover purchasers mistreatment or loss of item.No refund - everything I offer, or sell is non-refundable, every sale is a final sale.Warranty - Jewellery has either a 6 month from purchase manufacturer warranty, or a lifetime manufacturer warranty, (depending on the make) these warranties are only acceptable for jewellery that has manufacturer fault, broken thread/pin or stones, stone misplacement/broken/fallen out. This does NOT cover loss/personal damage (disfigurement of a ring or scratches/tool marks).

Body jewellery may need cleaning every now and then to keep the pieces as beautiful as the day you got them! A soft toothbrush or soft makeup/mascara wand can be used with water or saline to gently clean around settings.

Threadless ends will be pre-bent to allow proper fit to a post, please do not change the bend as it may mean an unsecure fit.